Return & Refund Policy

Neutronic Technologies Ltd

This Return and Refund Policy applies to all products purchased through the Neutronic Technologies Ltd Web Shop.

1. Returns

You may return an item within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and with all original packaging and accessories.

Before sending any item back, please contact our team to report the issue and obtain return instructions.

Report any return-related issues by:

2. Return Approval & Inspection

Once the returned item is received by Neutronic Technologies Ltd, it will undergo a standard inspection to confirm its condition. We will notify you of the approval or rejection of your return after the inspection is completed.

3. Refunds

If your return is approved, we will process the refund to your original payment method.
Refunds will be issued within 30 days from the date the returned item is received by Neutronic Technologies Ltd.

Please note:

  • Shipping costs are non-refundable unless the return is due to an error on our part.

  • Any item returned in a used, damaged, or altered condition may not be eligible for a full refund.

4. Non-Returnable Items

Certain categories, such as specially ordered parts or items marked as non-returnable at checkout, may not qualify for a refund.

5. Contact Us

For any questions about returns or refunds, please contact our customer service team: